Major Accountabilities
•  Responsible for maximizing sales of designated company products in the assigned territory. This 
will be achieved through full coverage of target customers.
•  Deliver persuasive sales presentations in order to change prescribing habits in line with 
appropriate use of products. Consistent with customer expectations of quality of service and 
personal interactions.
•  Maintain and enhance knowledge of products, company developments, customers, and competitors. 
This will also include a full and complete knowledge of the product information and relevant 
clinical papers, and clinical developments within the therapeutic area.
•  Ensure the accurate and timely completion of all territory reports, maintenance of territory 
records, handling of enquiries and complaints quickly and professionally and in accordance with 
company procedures.
•  Contribute positively to the Sales and Marketing team through co-operative relationships and 
collaborative efforts to achieve team and company objectives. This will include input into 
effective use of promotional funds and territory sales forecasting.
•  Ensure the prompt reporting of adverse events to the CS&E department in accordance with company 
procedures.
•  Have knowledge and comply with the SAPI code of conduct and hospital protocol regarding ethical 
promotion and representative activity.
•  Demonstrate Key Account Management skills
•  Demonstrate behaviours in accordance with Novartis Core values.

Key Performance Indicators

•  Achievement of assigned targets
•  Contact rate and coverage (daily contact rate vs. benchmark)
•  Meetings spend vs. budget
•  Therapy/product knowledge including tertiary evaluations of progress
•  Delivery of customer centric activities – dependent on individual and in agreement with first 
line manager
•  Territory administration – reports are completed accurately and to timescales
 

Ideal Background

Education:1ˢᵗ Degree qualifications in Pharmacy
 

Languages: English
  Other local languages
Experience:
•  Minimum of 3 years' experience in pharmaceutical or allied industry.

• Proven, successful sales track record preferably in business-to-business environment
•  Knowledge of Pharma industry and its changing environment
•  Professional accomplishments that reflect achievement orientation, self-motivation, initiative, independence, and strong customer service orientation